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"You must provide a valid email address". - Double check the email you entered is correct. - Try logging in with the email, in case it's already registered, only 1 account can be registered per email. - Use a different email. - Otherwise, email hello@platoapp.com, provide your Plato ID, describe the issue.
You can't. You need to have registered your email in order to receive the login code.
You can't. You need access to your email in order to receive the login code. Follow your email providers recovery procedure.
"We could not send a recovery email for this account, please try again". - Double check the email you entered is correct. - If your handle contains periods, remove the periods i.e. han.dle@gmail.com to handle@gmail.com. - Otherwise, email hello@platoapp.com, provide your Plato ID, describe the issue.
You can't. The email you registered with is permanent. This is to hinder account trading and prevent your account being hijacked.
You can't. This data isn't stored on Plato's servers for privacy reasons.
"Failed to upload image because of bad or abusive content. Please pick another image". The image most likely contains harmful content e.g. nudity. Plato uses filtering software to detect potentially inappropriate images. Try another image.
"You've changed your profile picture too many times today. Please try again later". You can change your profile picture 4 times every 24 hours. This is to limit the number of images players devices need to fetch / cache, in order to reduce data usage.
"Uh-oh, looks like you used a bad word". The ID contains a word that is blocked by Plato's bad word filter. Try another ID.
You can try changing your ID 6 times every 24 hours. This is to hinder IDs being intercepted during transfers. We recommend you check if IDs are available beforehand via friend requests.
"You've changed your Plato ID too many times today. Please try again in 24 hours". You can change your ID 1 time every 24 hours. This is to hinder IDs being intercepted during transfers.
"Sorry, that ID is unavailable". A random period between 24 and 72 hours. This is to hinder IDs being intercepted during transfers.
Plato doesn't facilitate ID transfers. Transfer at your own risk. We recommend you don't tell anyone, delete all friends, add then delete all friend requests, delay, be unpredictable.
Plato occasionally release IDs, they do not provide info on how or when. Keep checking.
You can't. They're friendly!
If you have reasonable justification, email hello@platoapp.com.
A coin refund was likely requested, and the coins or items linked to transactions involving the refunded coins, were repossessed during the reversal process. For more info, email hello@platoapp.com.
Wait a while, or change an element of your profile to force another update.
Buying or selling Plato IDs or accounts for real money violates the Community Guidelines. Buying or selling Plato IDs or accounts for other commodities is not recommended.
Tackling the issue of abuse is at the heart of Plato's mission, everyone deserves to be able to enjoy Plato without the unpleasantness of abuse. They provide the necessary tools and resources to protect players within our community: - Community Guidelines - Rules that players must follow. Learn more here . Dedicated support team - Email hello@platoapp.com to report incidents. In-app block and report - Permanently block players and report harmful content. Automatic moderation - Harmful content is automatically detected and reviewed. Learn more here. Human moderation - Public rooms are monitored by human moderators. Learn more here.
If you or another player is the victim of abuse, don't ignore it, report it: - Block and report the abuser via the block and report button. The chat will be recorded and reviewed. - If the abuse took place in a private group, mention it to the moderators, otherwise leave the group. - If the abuse took place in a public room, mention it to the moderators. If you continue to experience abuse or would like to report in detail, email hello@platoapp.com. Provide: - Your Plato ID. - The Plato ID of the abuser. - A description of the incident. - Attach or link video proof if you think it'll be helpful.
A Chat Pass is a badge that players must own in order to chat and create / join games in public rooms which are labeled that a Chat Pass is required.
After much deliberation, it was introduced to combat negative behavior within our community. Previous efforts to resolve the issue were ineffective. We realize this decision unfortunately impacts the majority who do behave. Less players, less chat, games take longer to begin, games cancel more often etc. This will naturally improve as more players obtain a Chat Pass. Meanwhile, we continuously devise alternative ways to combat negative behavior, and ways to ensure Chat Pass is distributed to those who need.
Players who intend on being problematic are less likely to invest the effort or money required to obtain a Chat Pass. This enables us to focus our attention on those who remain problematic. Overall, we have noticed positive improvements in Chat Pass enabled public rooms.
In the public room list, every Chat Pass enabled public room has "Chat Pass Required" in their description.
Only if you want to chat or create / join games in Chat Pass enabled public rooms.
- If you had bought or been gifted 2000 coins or more before 05/12/22, you will have received one. - Purchase one from the shop under badges for 2000 coins. - Ask a friend if they can gift you one. - Ask a Leader if they can gift you or your friend one.
You only need to own one, you don't need to equip it, ownership is detected when you join Chat Pass enabled public rooms.
Translators have the ✍️ badge next to their ID. They translate portions of Plato into other languages. They are not responsible for typos, Plato is. Translators are hand-picked by Developers, there is no official recruitment process. They do not have any special powers.
Moderators have the MOD badge next to their ID. They volunteer to help enforce the Community Guidelines. They can silence players for 1 hour, they can't ban players. Their duties include: - Monitor public chat rooms. - Silence players who violate the Community Guidelines. - Guide players who require assistance. - For recruitment info, read the Recruitment FAQ.
Leaders have the 🔥 badge next to their ID. They are essentially head Moderators, while building / contributing to active communities. They can silence players for 1 hour, they can't ban players. On top of Moderator duties, their duties include: - Manage the Moderators. - Liaise with the Developers. - Work with the community and address their feedback. Leaders are hand-picked by Developers, there is no official recruitment process.
Developers have the DEV badge next to their ID. They are official Plato employees. They can silence players for 1 hour, and ban players temporarily or permanently.
Plato has some simple Community Guidelines we ask everyone to follow. We enforce these Community Guidelines in a few ways: 1. Using real-time technology, public Room messages are analyzed and excluded content is rejected 2. Every in-app report submitted through the "Block & Report" function is reviewed and penalties are automatically applied 3. DEVs/Server Leaders/MODs can silence players whose conduct is disruptive in Rooms
1. Your account may be limited for up to 30 days. You may be unable to send messages, create/join games or be unable to connect to Plato depending on the severity of your actions. As time passes, you'll be allowed to do more until your account is back in good standing. 2. If you are silenced by a DEV/Server Leader/MOD you will be unable to post messages in Rooms or Groups for 1 hour. Getting silenced multiple times is likely to lead to a ban. 3. Accounts may be banned by a DEV for 7, 14, 28 days or even permanently depending on the severity of the content. You will see a notice saying "Your account has been banned". You can appeal a ban using this form. 4. Permanently banned accounts are subject to deletion.
Moderators have a set of rules they follow, agreed upon by all Leaders. You can read them in detail here. These are derived from the official Plato Community Guidelines.
Lots of details are available in the unofficial Plato FAQ.
Moderators, Leaders and Developers can silence players for 1 hour. Players who have been silenced can't post messages in public chat rooms or private groups until their silence is over. Read more on the unofficial Plato FAQ.
Developers can ban players temporarily or permanently. Players who have been banned can't use any features until their ban has been lifted. Under exceptional circumstances, their IP / device may also be banned. Moderators and Leaders can't ban players. Read more on the unofficial Plato FAQ.
Plato News keeps players updated on current Plato news or events. Find it under the Feed or Event tab.
- Buy them from the shop. - Ask friends to gift you them. - Earn 100 per day via daily quest. - Win them via tournaments.
Plato doesn't offer refunds, double check before you buy.
Via ⚙️ > Help/Contact Us > Report a Problem. Provide as much detail as necessary in order for the team to understand the problem. The contained Report ID links back to info specific to your account / device, which helps them look into the problem most effectively.
Email hello@platoapp.com. Provide as much detail as necessary in order for the team to understand / visualize the feature. They will forward it onto the relevant internal team.
Your block list is likely full. Try removing old IDs via ⚙️ > Privacy > Blocked Users.
Block and report for "this person is spamming". Penalties are only applied to players where the content reported is interpreted as harmful.
Block and report, then unblock. The report isn't retracted when you unblock.
Block and report for "this person is playing unfairly".
Plato facilitates gifting, not trading, trade at your own risk. Tips: - Don't gift first. - Trade with friends you trust. - Use dedicated trade groups.
Send us an e-mail and we'll write you back as soon as possible. (Usually within 24 hours on weekdays or the next business day after weekends).
Only your friends or game opponent can see you online.
You can tap on any person's profile picture and choose "Block". This will also mute their chat messages.
We treat privacy very seriously. You can find our Privacy Policy here: https://www.platoapp.com/privacy
